Returns & Exchanges

At Cleantra, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.